Refund Policy
Last updated: June 2025
Refund Policy Disclaimer
At Zero Labs, we take pride in the quality of our products and your satisfaction is important to us. However, due to the nature of consumable goods, we have specific guidelines in place regarding returns and refunds.
1. Eligibility for Refunds
To be eligible for a refund, your item must be:
- Unopened and unused
- In the original packaging
- Returned within 7 days of delivery
2. Non-Refundable Items
For safety and hygiene reasons, we do not accept returns or refunds on:
- Opened or used products
- Consumable supplements unless damaged or defective upon arrival
- Promotional or discounted items (unless defective)
3. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@zerolabs.co.za with photos and your order number. We will assess the issue and, if approved, offer a replacement or refund.
4. Refund Process
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original method of payment within 5–10 business days
- Shipping costs are non-refundable (unless the return is due to our error)
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email support@zerolabs.co.za.
6. Return Shipping
Customers are responsible for return shipping costs unless the item was received in error or damaged. We recommend using a trackable shipping service.
By placing an order with Zero Labs, you agree to this refund policy and all associated terms.
Contact Us
For any questions about returns or refunds, please contact us:
📧 Email: support@zerolabs.co.za