Shipping Policy

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1. Processing & Shipping Times

Orders are typically processed within 1–2 business days. Shipping times may vary depending on your location, selected delivery method, and external factors such as courier delays, holidays, or customs clearance (for international orders).

2. Shipping Delays

While we do our best to meet delivery timelines, Zero Labs cannot be held responsible for delays caused by courier services, weather conditions, customs procedures, or unforeseen circumstances beyond our control.

3. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Zero Labs is not liable for lost or delayed packages due to incorrect or incomplete addresses.

4. International Orders

International customers are responsible for any customs duties, taxes, or import fees that may apply in their respective countries. We are not responsible for delays caused by customs processing.

5. Lost or Damaged Packages

In the rare case that your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the courier to resolve the issue and, if applicable, assist with a replacement or refund.

6. Non-Deliverable Packages

If a package is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange re-shipping. Additional shipping fees may apply.

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🚚 Zero Labs Shipping Policy

At Zero Labs, we're committed to getting your products to you quickly, safely, and efficiently. Whether you're across the country or around the world, we've got you covered.

📦 Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays).
• Orders placed after 12 PM will be processed the following business day.
• Once your order has been processed, you'll receive a confirmation email with tracking details.

🚀 Shipping Within South Africa

• We offer nationwide shipping through trusted local courier partners.
• Delivery usually takes 1–4 business days depending on your location.
• Remote areas may experience slightly longer delivery times.

🌍 International Shipping

• We ship worldwide via our global courier partners.
• International shipping times range from 5–15 business days, depending on your region and customs processing.
• Customers are responsible for any import duties, taxes, or customs fees applicable in their country.

🔐 Order Tracking

• Once your order is shipped, you'll receive a tracking number via email.
• You can track your order directly through our courier partner's website or via your Zero Labs account dashboard.

❗ Shipping Issues & Responsibility

Please ensure your shipping address is accurate and complete before checking out.
Zero Labs is not responsible for delays caused by couriers, weather, customs, or incorrect address information.
If your package is lost or arrives damaged, contact us within 7 days of delivery at support@zerolabs.com and our team will assist you.

Contact Us

For shipping questions or issues, please contact us: